Systems Specialist · Cloud Engineer · Security Practitioner
Remote IT, Cloud and Security Support Specialist with 1500+ hours of structured CompTIA A+, Network+, and Security+ training, AZ-900 and AZ-104 training, and ITIL 4 Foundation training.
Six years of independent technical consulting - fully remote, fully async, fully documented. Every engagement run to the same standard: ticket opened, steps logged, root cause identified, resolution applied, escalation criteria defined before close.
The GitHub portfolio below is not a collection of tutorials followed. It is the infrastructure I built, broke, fixed, and documented - running continuously in a Proxmox enterprise home lab.
PowerShell AD lifecycle scripts - bulk user creation from CSV, password reset with lockout diagnostics, account unlock, disk space alerting, remote session management. Python ticket intake with ITIL 4 categorisation and JSON audit logging.
Structured L1 NOC runbook - OSI-layered connectivity triage, DNS failure diagnosis, PRTG alert response for all five sensor states, VPN troubleshooting with MTU testing, pfSense VLAN procedures, and formal escalation handoff standard.
Tier 1 SOC playbooks - phishing triage from user report through P1 escalation, failed authentication pattern investigation, false positive 8-criterion classification, Splunk SPL query library for auth/network/process events, CVSS v3.1 reference.
Fully documented Azure hybrid environment - VNet with segmented subnets and NSG rules, Azure AD Connect hybrid sync, RBAC at three scope levels, Azure Monitor with Log Analytics and metric alerts, Intune compliance policy with verified enrollment.
Azure Portal L1 procedures - VM error code decision table, Entra ID user management with sign-in log failure interpretation, NSG rule creation, App Service recovery, KQL quick reference library, 20+ error codes with L1 action for each.
Ten scripts covering the highest-frequency L1/L2 tasks - PowerShell: DNS flush, print queue clear, disk space report, network stack reset, system baseline. Bash: system health, timestamped backup with retention, user provisioning, log cleanup.
Complete enterprise home lab on Proxmox - six VMs running simultaneously: Windows Server 2022 DC, pfSense VLAN firewall, Azure hybrid via AD Connect, Splunk SIEM with forwarder, Nessus vulnerability scanning, Microsoft Intune, Kali Linux.
40+ resolution articles formatted with ITIL 4 P1-P4 priority, step-by-step procedures, common causes, and escalation criteria. Categories: Hardware, Software, Network, Security, Azure, Identity. ServiceNow-standard knowledge base format.
Available immediately for fully remote, async-first IT and cloud support roles. Ticket-based. SLA-aligned. Documentation-first.
Reach out via email or connect on LinkedIn and GitHub. Response within 4 hours during US business hours.